Introduction
Glacier-caribou ("we", "our", or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
We collect information that you voluntarily provide to us when you:
- Fill out contact forms on our website
- Request our services
- Subscribe to our communications
- Correspond with us via email or other means
Personal Information
The personal information we collect may include:
- Name and contact details (email address)
- Information about your card retention situation
- Service preferences and requirements
- Communication records between you and our team
Automatically Collected Information
When you visit our website, we may automatically collect certain information including:
- Browser type and version
- Operating system
- Pages visited and time spent on pages
- Referring website addresses
- IP address (anonymised where possible)
How We Use Your Information
We use the information we collect for the following purposes:
- To provide and deliver our services to you
- To respond to your enquiries and communicate with you
- To improve our website and services
- To comply with legal obligations
- To protect our rights and prevent misuse of our services
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:
- With service providers who assist us in operating our website and delivering services
- When required by law or to respond to legal process
- To protect our rights, privacy, safety, or property
- With your consent or at your direction
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When your information is no longer required, we will securely delete or anonymise it.
Your Rights
Under Australian privacy law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to processing of your personal information
- Lodge a complaint with the Office of the Australian Information Commissioner
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.
Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last updated" date and will be effective as soon as it is accessible. We encourage you to review this policy periodically.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: [email protected]
Address: Level 12, 100 Collins Street, Melbourne VIC 3000, Australia