Services | Glacier-caribou

Initial Guidance Consultation

When your card is first retained, knowing the right immediate steps can significantly impact the recovery timeline. Our initial consultation provides you with clear, actionable guidance tailored to your specific situation and the financial institution involved.

Assessment of your specific card retention circumstance
Step-by-step guidance for immediate actions
Information about typical bank procedures and timelines
Advice on documentation you may need to prepare

AUD $45.00 Request This Service

Professional documentation and paperwork

Bank Communication Assistance

Communicating with banks about retained cards can be challenging, especially when navigating their formal procedures. We help you prepare effective communication that addresses all required elements and presents your case clearly.

Preparation of formal correspondence to your bank
Guidance on required documentation and identification
Advice on escalation procedures if standard approaches are delayed
Follow-up communication support throughout the process

AUD $89.00 Request This Service

Express Recovery Support

For situations requiring urgent resolution, our express service provides prioritised handling with faster response times and dedicated support throughout the recovery process.

Priority consultation within 2 business hours
Comprehensive situation assessment and action plan
All bank communication assistance included
Dedicated support contact for the duration of your case

AUD $149.00 Request This Service

Comprehensive Case Review

For complex situations involving multiple cards, disputed transactions, or extended retention periods, our comprehensive review examines all aspects of your case to develop an effective resolution strategy.

In-depth analysis of your complete card retention history
Review of all previous communication with your bank
Development of a detailed resolution strategy
Guidance on potential escalation paths including ombudsman services

AUD $219.00 Request This Service

Prevention Advisory Package

Once your current situation is resolved, this advisory service helps you understand and implement measures to minimise the risk of future card retention incidents.

Analysis of factors that contributed to your card retention
Personalised recommendations for card and PIN management
Information about ATM types and their specific behaviours
Guidance on bank notification and alert settings

AUD $65.00 Request This Service

Complete Support Package

Our most comprehensive offering combines all services into a single package, providing end-to-end support from the initial incident through to resolution and prevention guidance.

All services from Initial Guidance through Prevention Advisory
Priority handling throughout the entire process
Unlimited consultation sessions during your case
Post-resolution check-in to ensure lasting resolution

AUD $349.00 Request This Service

Not Sure Which Service You Need?

Contact us to discuss your situation. We can help you determine the most appropriate level of support for your circumstances.