Agreement to Terms
By accessing and using the Glacier-caribou website and services, you agree to be bound by these Terms of Use. If you do not agree with any part of these terms, you must not use our website or services.
Description of Services
Glacier-caribou provides advisory and guidance services related to bank card retention incidents. Our services include consultations, documentation assistance, and guidance on communicating with financial institutions. We do not provide legal or financial advice, and our services should not be construed as such.
Service Limitations
You acknowledge and agree that:
- Our services are advisory in nature and do not guarantee any specific outcome
- We do not have the authority to act on your behalf with financial institutions
- The recovery of retained cards is ultimately at the discretion of your financial institution
- Timelines and outcomes may vary depending on individual circumstances
- We are not liable for any decisions made by financial institutions
User Responsibilities
When using our services, you agree to:
- Provide accurate and complete information about your situation
- Not misrepresent your identity or circumstances
- Use our services only for lawful purposes
- Not attempt to gain unauthorised access to our systems
- Not use our website in any way that could damage or impair its functionality
Payment and Fees
Service fees are as listed on our Services page and are payable in Australian Dollars (AUD). Payment terms will be communicated at the time of service engagement. We reserve the right to modify our pricing at any time, with changes effective for new service requests only.
Intellectual Property
All content on this website, including text, graphics, logos, and images, is the property of Glacier-caribou or its content suppliers and is protected by Australian and international copyright laws. You may not reproduce, distribute, or create derivative works from this content without our express written permission.
Disclaimer of Warranties
Our website and services are provided on an "as is" and "as available" basis. We make no warranties, expressed or implied, regarding:
- The accuracy or completeness of information on our website
- The availability or uninterrupted operation of our website
- The outcome of any card recovery process
- The suitability of our services for your particular needs
Limitation of Liability
To the maximum extent permitted by law, Glacier-caribou shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or services, including but not limited to:
- Loss of profits or revenue
- Loss of data
- Business interruption
- Any delays or failures in card recovery
Indemnification
You agree to indemnify and hold harmless Glacier-caribou, its directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of our services or violation of these Terms of Use.
External Links
Our website may contain links to external websites. We have no control over the content or practices of these websites and accept no responsibility for them. The inclusion of any link does not imply endorsement by Glacier-caribou.
Modifications to Terms
We reserve the right to modify these Terms of Use at any time. Changes will be effective immediately upon posting on our website. Your continued use of our website after any modifications indicates your acceptance of the updated terms.
Termination
We reserve the right to terminate or suspend your access to our website and services at our sole discretion, without notice, for conduct that we believe violates these Terms of Use or is harmful to other users, us, or third parties.
Governing Law
These Terms of Use are governed by and construed in accordance with the laws of Victoria, Australia. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Victoria, Australia.
Severability
If any provision of these Terms of Use is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
Contact Information
For questions about these Terms of Use, please contact us at:
Email: [email protected]
Address: Level 12, 100 Collins Street, Melbourne VIC 3000, Australia